In no case, FarePlatter will be liable to any party for any loss or direct, indirect, special, incidental, or consequential damage arising from the use of this website, or any other interfaced or hyperlinked website or due to accessing data available on third-party servers not belonging to www.fareplatter.com. It is up to the customers/users to take precautions to ensure that whatever they select for their use is free from viruses, Trojan horses, malicious codes and other destructive items.
Please note that none of the information available on our website should be viewed as an offer to sell or a solicitation to buy any of our products or services. Rather, the information about our products and services is provided for educating you about what FarePlatter offers.
The statements about the products and services on our website are only for general description purpose. To know more about terms and conditions, exclusions, products, and services applicable to you, send us a message through our Contact Us section and we will help you out with all the details.
You have a choice of both- low-cost airlines and full-service airlines. Since low-cost airlines do not have all the services available on board, we request you to choose the airlines carefully before making any reservations. Kindly select your class of travel and go through the fare rules while doing any bookings. There are paper tickets and /or e-tickets that will be issued to you. Both are valid to travel by air. However, there are few airlines that do not accept e-tickets. In such cases, you will be provided with paper tickets.
We are only a mediator hence cannot be held responsible for any cancelation of or delay in flight or change of route- a decision taken by the airline. You will be subjected to all terms and conditions as per the airlines.
You will have to limit your baggage as per the normal baggage policy of the airlines in the respective class that you have chosen to fly. Any extra baggage that you carry shall remain your responsibility. In case of any loss of baggage by the airline or the passenger will be the sole responsibility of the airline and the passenger respectively.
Our customers are our responsibility and we highly value their good health and life. So, it is recommended that before traveling, you acquire adequate insurance cover to secure your life and health.
FarePlatter is not providing any kind of professional advice. If you have any queries regarding the same such as questions relating to law, tax or financial planning, we suggest you take advice from a qualified professional in the relevant field.
FarePlatter specifically denies all warranties with respect to its website or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. FarePlatter shall not be liable for any losses or damages resulting from the use or misuse of this website or any information contained on the website.
All online payments for flight bookings done via www.fareplatter.com are secure. Our website does not save card details of any customer in its database or in any data backup system or retrieval systems. Once you are ready to proceed with the transaction, you will be directed to the bank’s site and the card details will be stored on the credit card site and not ours. Hence, we are not responsible for any misuse of your credit card.
FarePlatter reserves the right to decide the amount of refund value in case of any cancellation and amendments. The decision on the amount of refund will be final as made by www.fareplatter.com. The refund will be made in the name of the passenger irrespective of whether the booking is done through a travel agent or a franchise. It will take at least 45 days to process refunds for all services. However, there will be no refund for unutilized services unless specified. All cancellation and amendment charges will be applicable as per the principles policies that are not in our control and you will be subjected to it.
All legal disputes will be settled under the laws of US courts subject to laws of Republic of United States of America. Any dispute of whatever nature arising, under this Agreement, shall be settled through good faith negotiation among the parties. In cases where such disputes cannot be resolved by negotiation within 30 days, they will be referred to binding arbitration. The decision of the arbitration tribunal shall be final and binding upon the parties.
You accept that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to www.fareplatter.com as will be irreparable, the exact amount of which would be difficult to determine and for which there will be no adequate remedy at law. Therefore, you agree that www.fareplatter.com shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by www.fareplatter.com in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such an injunction.
FarePlatter prompts all its users to register at one time. The details stored at the time of registration are only for the purpose of providing better services in the future. FarePlatter will not be sharing these details with any other third-party.
www.fareplatter.com may dismiss this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this website or your failure to adhere to these terms and conditions. Such termination shall not affect any right to relief to which www.fareplatter.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to www.fareplatter.com and its third party providers or distributors, as applicable.
In addition to the cost and fees of the airlines, FarePlatter would charge a service fee for any service rendered over the phone. All fees charged by FarePlatter are non-refundable and charged on the basis of per passenger.
To offer the cheapest airfares to its travelers, FarePlatter scans thousands of airlines and service providers to come up with competitive prices and ultra-low-cost airfares. You can rest assured for the best price when you do a booking with us. In case, you find a lower price for the exact date, time, and itinerary, we’ll either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price within 24 hours of booking.
To claim the refund, you need to share with us the required documentation via mail ( firstname.lastname@example.org ) so that we can verify whether all the details related to the date and time of travel, name of the destination, name of the airline, class of service, fare and other information are the same as chosen by you originally and available for booking online. We also need to verify your documents to check whether the information provided meets the requirement of our Price Match Guarantee (PMG) Policy or not.
You can contact our 24x7 customer service number- +1-800-962-1798 to claim your refund. Once your refund request is approved, www.fareplatter.com will refund the amount of difference in the price as soon as possible.
For initiating a claim under the Price Match Guarantee, you need to email us the below-mentioned details at email@example.com:
Furthermore, our customer care representatives will verify if the lower airfare is still available for booking or not at the time you contact us for the refund claim.
The Price Match Guarantee offer is applicable only if the cheaper airfare matches exactly each and every element present in itinerary booked with us, like exact date and time of travel, destination name, name of the airline, class of service, specific carrier or provider (including same class of service and refund policy), fare, and other details are the same as the itinerary you booked with us and still available for booking online.
All requests including receipts for any claim under the Price Match Guarantee are subject to verification by FarePlatter. Where evidence of a low-cost ticket cannot be independently verified or confirmed by our customer service personnel, we will not entertain any claim. www.fareplatter.com reserves the right to not entertain any request that it believes, in its sole discretion, is the result of a printing or other error or is made falsely or in bad faith.
After complete verification, www.fareplatter.com will credit or refund the difference in the fare within approximately 7-10 days.
FarePlatter solely reserves the right in its discretion to make changes in or discontinue the Price Match Guarantee or to limit its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. Whether you are eligible for the Price Match Guarantee or not will be determined by the terms that are in effect at the time of your booking. However, in case of a coupon already issued to you, it would not get affected by any change in in the Price Match Guarantee offer.